M100 Privacy Policy — Malaysian User Data Protection

What Information Do We Collect from Users?

When you register or use the m100 platform, we collect certain categories of information to operate the platform and ensure a safe, seamless user experience.

Account information: Includes full name, email address, phone number, date of birth, and the password created during registration. This information is used to verify your identity and manage your user account.

Device and browser information: Our platform automatically records your IP address, device type, operating system, browser type, and other technical information when you browse or use the platform. This data helps us detect suspicious activity and improve platform performance.

Payment information: When you make a deposit or withdrawal in MYR (RM), we retain transaction records including the payment method used, transaction amount, and timestamp. However, sensitive details such as card numbers or digital wallet passwords are not stored by m100 — these are processed directly through secure third-party payment providers.

Usage data: This includes game records, betting history, session times, and your interactions with platform features. This data is used for operational purposes, product improvement, and regulatory compliance.

Cookies and tracking: The m100 platform uses cookies to maintain login sessions, store user preferences, and analyse usage patterns in aggregate. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.

How Is This Information Used?

The information we collect is used solely for legitimate purposes related to the operation of the m100 platform. The primary purposes for data use are as follows:

• Verifying user identity during registration and login to keep your account secure.
• Processing financial transactions including deposits and withdrawals in MYR.
• Providing customer support and responding to user enquiries effectively.
• Detecting and preventing fraud, money laundering, or any unlawful use of the platform.
• Complying with applicable laws and regulations in Malaysia.
• Analysing usage patterns in aggregate for platform improvement and enhanced user experience.
• Sending account-related notifications such as transaction confirmations, security alerts, and policy updates.

M100 does not use user data for third-party marketing purposes without the explicit consent of the user concerned.

Data Storage and Security Measures

All user information is stored on servers protected with industry-standard encryption. m100 implements multiple layers of security to keep your data safe at all times:

• Data encryption in transit using secure protocols for all communications between your device and our servers.
• Strict internal access controls — only authorised personnel may access user data, and only for legitimate operational purposes.
• Continuous system monitoring to detect unauthorised access attempts or abnormal activity.
• Regular security audits to ensure our systems stay up to date and free from known vulnerabilities.

User data is retained for as long as your account is active or as required for operational and regulatory compliance purposes. Upon account closure at the user's request, personal data will be deleted in accordance with established procedures, except for records that must be retained under legal obligations.

Is Your Information Shared with Third Parties?

M100 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances where information may be shared:

• Payment service providers: Required transaction information is shared with licensed payment providers such as TNG and local Malaysian banks for the purpose of processing deposits and withdrawals.
• Legal requirements: m100 may be required to disclose user information to the relevant authorities when mandated by law or a valid court order.
• Fraud prevention: In cases involving suspected fraud or financial crime, relevant information may be shared with Malaysian law enforcement authorities.

In all of the above cases, information shared is limited strictly to what is necessary and is subject to appropriate confidentiality agreements.

What Are Your Rights as a Registered User?

As a registered m100 user, you have certain rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our customer support channels.
• Right to rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request a correction. Some details can be updated directly in your account settings.
• Right to erasure: You may request the deletion of your account and personal data. Such requests will be processed in accordance with established procedures, subject to any record-keeping requirements mandated by law.
• Right to withdraw consent: For non-mandatory marketing communications or notifications, you may withdraw your consent at any time.

To exercise any of the above rights, please contact the m100 support team at [email protected]. We will process your request within a reasonable timeframe in accordance with applicable laws.